tourism Tourism National N Diploma: Tourism tourism
The National Certificates N4-N6 in Tourism is accredited by the Department of Higher Education and Training and Quality assured by Umalusi and QCTO. The tourism industry is an exciting and fluid one in which students have to be committed, passionate and willing to display excellent customer service skills. A career in tourism is demanding and requires people with good interpersonal and communication skills, a dedication to quality and good service. Students are thus equipped with the necessary knowledge, practical skills, competence and understanding required for successful employment in the Travel and Tourism industry.
About this programme:
If you are passionate about traveling, a career in tourism is for you. You will be required to be organised and have good communication skills. Tourism encompasses every product and service offered to tourists and business executives who are away on holiday or business. Tourism is the fastest growing industry in South Africa, providing an ever-increasing contribution to South Africa’s economy. You could choose to be based in an office, booking flights and organising accommodation or guiding tours and engaging with tourists.
Admission requirements:
Grade 12 Certificate
Job opportunities:
  • Airline Ground Crew
  • Travel Consulting
  • Tour Guiding
  • Tour Operations
  • Event Management
  • Reservation/Counter staff
  • Tour Planning
  • Foreign Exchange Agents
  • Reservation Agents at Inter-City Coach companies
  • Car Rental Agents
  • Front Office/Reservation Officers in the accommodation sector
  • Cruise Consultant
A National N Diploma in Tourism is awarded on the successful completion of this programme
Each level takes 6 Months full time to complete (total of 18 months to complete the theory) and then 18 months practical. Generally it takes 3 years to qualify for a National N Diploma.
Course Content:
Students complete three certificates (N4-N6) and 18 months of in-service training, at the end of which a Diploma is awarded.
Tourist Destinations N4
Travel Services N4
Tourist Communication N4
Travel Office Procedures N4
Tourist Destinations N5
Travel Services N5
Tourist Communication N5
Travel Office Procedures N5
Tourist Destinations N6
Travel Services N6
Tourist Communication N6
Travel Office Procedures N6

What will I be able to do?

You will be equipped with the skills to provide the traveler with excellent customer service and to effectively and efficiently assist clients with reservations, information and assistance to make their travel experience memorable and hassle-free.

In which industries will I be able to work?

Tourism and Hospitality Industry

What could I do to further improve my skills and my chances of furthering my career?

After completing this qualification and achieving the necessary entry requirements at academic level you will be able to continue studying in a travel and tourism-related field at an institution specifically focused on education and training for this industry, eg, at a University of Technology. Learners who successfully complete the qualification will also have the option of being awarded with the National Diploma in Tourism once you have completed an 18-month period of work in the industry. This Diploma is awarded by the Department of Higher Education and Training.